American Express.. without an apostrophe
So here we are working fulfilling orders "do we accept american express"?
Well actually we don't - so let me call American Express now and get an account....
I'm calling, get through, put on hold (transfer to merchant assistant)
The call drops!! I need to charge my phone! "where is the other phone"
OK...so - we call Amex again to go ahead and set up a merchant account - we call and get a guy who gives us a walk through, we need your info etc..
In the meantime I hear a slow jam in the back ground (like what's this music??)
My friend gets up to lower down OUR music thinking it was way too much going on.
Me: I can't barely hear you because of your back ground music
operator: that's not me
me: oh god what it's going on
operator #2: thank you for calling american express thanks for holding how may i help you
me: what ? I couldn't believe i had a 3 way with 2 Amex Operators - lol I immediately hand over the phone to my friend and said "you handle this" he gets on then operator #2 decides to hang up....he passes the phone back to me, ok it's just one person looking at me like you can handle this.
Me: Hello (all scared)
Operator: Name, Company's Name, Address etc please
He asks a few questions (20 minutes later)
After
Operator: What is your email address?
Me: it is lisa@babyslanguage.com
Operator: ok let me repeat.... L I S A @ B A B Y S L A N G U A G E . C O M is there an apostrophe there?
Me : Uhmm NO, (I looked at my friend like WTF) I look to my partner and laugh like you know -you can't use an apostrophe?
Operator: Telephone number please
Me: 203-334-7779
All this is going on, and I'm covering my mouth not to LMAO (didn't want him to think that I was laughing at him) but it was hilarious, I'm trying to not laugh loud
Operator: May I please have your website address
Me: WWW.BABYSLANGUAGE.COM (i look over my friend and say "Watch him ask is there an apostrophe" lol
Operator - let me repeat - www.baby - is there an apostrophe - Oh! No he didn't just ask that
I was laughing so hard I couldn't get back on the phone, He asked me 3 times before I stopped laughing -
Operator: Ms. Santos, are you there
Me: Yes (giggling, with tears on my eyes)
Operation: Is there a apostrophe in your website? - and he was serious too!
Me: so finally NO -there is definitely No apostrophe LOL
I had to hand off the whole call to my friend to finish the transaction..
Overall we got the account number and it was just a funny experience - maybe you had to be there but I am still laughing and of course we are proud to announce Baby's Language (With an apostrophe) is now accepting... yes
Labels: life




