American Express.. without an apostrophe

So here we are working fulfilling orders "do we accept american express"?

Well actually we don't - so let me call American Express now and get an account....

I'm calling, get through, put on hold (transfer to merchant assistant)

The call drops!! I need to charge my phone! "where is the other phone"

OK...so - we call Amex again to go ahead and set up a merchant account - we call and get a guy who gives us a walk through, we need your info etc..

In the meantime I hear a slow jam in the back ground (like what's this music??)

My friend gets up to lower down OUR music thinking it was way too much going on.

Me: I can't barely hear you because of your back ground music

operator: that's not me

me: oh god what it's going on

operator #2: thank you for calling american express thanks for holding how may i help you

me: what ? I couldn't believe i had a 3 way with 2 Amex Operators - lol I immediately hand over the phone to my friend and said "you handle this" he gets on then operator #2 decides to hang up....he passes the phone back to me, ok it's just one person looking at me like you can handle this.

Me: Hello (all scared)

Operator: Name, Company's Name, Address etc please

He asks a few questions (20 minutes later)

After

Operator: What is your email address?

Me: it is lisa@babyslanguage.com

Operator: ok let me repeat.... L I S A @ B A B Y S L A N G U A G E . C O M is there an apostrophe there?

Me : Uhmm NO, (I looked at my friend like WTF) I look to my partner and laugh like you know -you can't use an apostrophe?

Operator: Telephone number please

Me: 203-334-7779

All this is going on, and I'm covering my mouth not to LMAO (didn't want him to think that I was laughing at him) but it was hilarious, I'm trying to not laugh loud

Operator: May I please have your website address

Me: WWW.BABYSLANGUAGE.COM (i look over my friend and say "Watch him ask is there an apostrophe" lol

Operator - let me repeat - www.baby - is there an apostrophe - Oh! No he didn't just ask that

I was laughing so hard I couldn't get back on the phone, He asked me 3 times before I stopped laughing -

Operator: Ms. Santos, are you there

Me: Yes (giggling, with tears on my eyes)

Operation: Is there a apostrophe in your website? - and he was serious too!

Me: so finally NO -there is definitely No apostrophe LOL

I had to hand off the whole call to my friend to finish the transaction..

Overall we got the account number and it was just a funny experience - maybe you had to be there but I am still laughing and of course we are proud to announce Baby's Language (With an apostrophe) is now accepting... yes

American Express!